Call for papers

The conference was organised around plenary, parallel and poster sessions as well as workshops featuring the following themes:

eGovernment services: Impact and use

1. Development frameworks, guidelines
2. Practical experiences
3. Ways to evaluate user satisfaction
4. Developments and use of eGovernment statistics
5. eGovernment in development aid and as a tool to increase transparency and combat corruption
6. Open standards and use of Free and Open Source Software (FOSS) in eGovernment
7. How to design good eGovernment services
8. Advances and strategies for eGovernment training and research

Accessible eGovernment services

1. How to design accessible eGovernment services
2. How to evaluate accessibility
3. Models to determine cost and benefit of accessible design (retrofitting)
4. User testing: approaches and methodologies, results and their presentations
5. Progress in public procurement framework, in par ticular concerning accessibility, open standards, open content and open source
6. Policy measures to promote accessible eGovernment services and universal design: evaluation methods and findings